Client Success Intern/Co-op
The most disruptive and dominant digital players - Amazon, Alibaba, Airbnb, Uber - have one thing in common: they are marketplaces. Whether you call it the Platform Revolution, the Ecosystem Model or Marketplace, the next generation of digital commerce is happening now and disrupting traditional models. Mirakl is leading this revolution.
Forrester Research have named us one of the “20 start-ups any retail ecommerce executive should know in 2016,” and Gartner has previously identified Mirakl as a “Cool Vendor,” and in 2017 added the Marketplace Operation Applications category as an "Innovation Trigger" to the Hype Cycle for Digital Commerce.” Wired also recognized us as one of Europe’s Hottest Start-ups, and to top it all off, you will be surrounded by experts in digital transformation, to craft innovative solutions by helping our customers power the next generation of Marketplaces.
We are a fast-growing, global, cloud technology company, and the leader in Marketplace Operations Applications. We enable the world’s leading B2C and B2B companies – Urban Outfitters, Wal-Mart Mexico & Central America, 1-800-Flowers, HP and 140 more - to Offer More, Learn More and Sell More. Mirakl helps retailers, distributors, manufacturers & brands to transform their digital commerce strategy to encompass the marketplace business model.
Are you interested in transforming traditional business models’ upside down? Are you looking for the challenge of building something new? Of transforming the way digital commerce happens? Of having the responsibility and authority to take action? Our core values include: Get Things Done, Satisfy & Empower Clients, Go Above & Beyond, Innovate & Inspire and Work Hard Together. With 140+ colleagues scattered across Paris, Munich, London and Boston, Mirakl has a start-up/international culture. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (20-million-dollar Series B round of funding in 2015) to seize the market opportunity. Does Mirakl sound like a place where you can thrive?
We are looking for a talented Client Success Intern to join our Client Success team and keep on developing the support we provide to our customers.
You will act as a key player of Mirakl customers' growth by recruiting new third-party sellers on their Marketplace.
You will be responsible for :
- Identifying high-potential sellers through the right acquisition channels
- Negotiating and convincing them to rapidly start on the platform
- Supporting and training sellers to create and push their catalogue online
- Developing their performance
- Providing support for Client’s business materials
- Previous experience with CRMs like Salesforce is a plus but not required
- Ability to work and be successful both independently and as part of a team
- Excellent problem solving, organizational, interpersonal, and oral/written communication skills
- Detail-oriented with a focus on execution to ensure quality of deliverables
- Ability to balance multiple priorities in a dynamic, fast-paced environment
In order to fulfill this mission, you will have to understand each client's processes and operations and collaborate efficiently with them. You will also have to acquire a good understanding of the Mirakl platform and tools. This exciting opportunity includes developing a strong experience in Business development in a growing, dynamic and international company. You will get all the training you need to get started at Mirakl, particularly thanks to our first class training, the Mirakl Academy!