Team Manager, Client Success
Headquartered in France, Mirakl is the global leader in online marketplace platforms. Mirakl’s award winning solution enables online retailers across the globe to expand their product range, increase revenue and profitability while delivering a great customer experience.
Mirakl powers online marketplaces for global ecommerce leaders like Best Buy (Canada), Galeries Lafayette (France), Woolworths (Australia), El Corte Ingles (Spain), Reliance Retail (India), and many more.
For more information about our activity, visit www.mirakl.com!
If you are looking for an opportunity to join a disruptive, fast-paced and high-growth company where your contribution will be instrumental: check out our open roles!
We are looking for an experienced and talented Team Manager to join our Client Success team and manage our large accounts.
The Client Success team provides strategic business support to our clients that are influential multinational groups such as Carrefour, Best Buy, Galeries Lafayette, Le Groupe Auchan, El Corte Ingles.
The Client Success Consultants help our clients at every stage of the marketplace journey, from the project/implementation phase until the client is live, and up and running.
Their main objectives are to share marketplace best-practices, ensure the best adoption of the model, advice on the strategy to adopt, help on building marketplace processes, tools and set up action plans to grow their Marketplace GMV once live.
With a growing number of clients and the importance for Mirakl to grow at scale, we have created segments to better address our different clients: large, medium and small accounts.
The Team Manager will play a critical role among the Client Success team managing Mirakl’s large accounts. His/her main missions will be to:
- Define the main KPIs and set up the right approach and processes to address this segment effectively.
- Manage a team of Client Success Consultants, help them build customized action plans to maximize our clients’ success and support them on challenging projects and clients
- Build strong relationships with Senior Stakeholders at our clients and be identified as a key strategic advisor
- Be a “doer” and own a portfolio of key accounts
He/She will display great leadership skills, possess an entrepreneur spirit and aim at contributing significantly to Mirakl’s growth.
The ideal candidate:
Graduated a Master’s Degree in Business, Marketing or Finance
Has 7+ years of experience, ideally in E-commerce (ideally in a Marketplace), OR Management Consulting
Has a prior experience in managing large teams
Has strong communication and presentation skills
Is a highly business-driven individual with strong analytical thinking who thrives in fast-paced dynamic environments
Speaks English fluently – any additional language will be a great asset in a context of international expansion!