Business Analyst, Client Success

Paris, France · Client Services


The most disruptive and dominant digital players - Amazon, Alibaba, AirBNB, Uber - have one thing in common: they are marketplaces. Whether you call it the Platform Revolution, the Ecosystem Model or Marketplace, the next generation of digital commerce is happening now and disrupting traditional models. Mirakl is leading this revolution.

Forrester Research have named us one of the “20 start-ups any retail ecommerce executive should know in 2016,” and Gartner has previously identified Mirakl as a “Cool Vendor,” and in 2017 added the Marketplace Operation Applications category as an "Innovation Trigger" to the Hype Cycle for Digital Commerce.” Wired also recognised us as one of Europe’s Hottest Start-ups, and to top it all off, you will be surrounded by experts in digital transformation, to craft innovative solutions by helping our customers power the next generation of Marketplaces.

We are a fast-growing, global, cloud technology company, and the leader in Marketplace Operations Applications. We enable the world’s leading B2C and B2B companies - Carrefour, Conrad, DelaMaison, El Corte Inglés, Darty, HP and 140 more - to Offer More, Learn More and Sell More. Mirakl helps retailers, distributors, manufacturers & brands to transform their digital commerce strategy to encompass the marketplace business model.


Are you interested in transforming traditional business models’ upside down? Are you looking for the challenge of building something new? Of transforming the way digital commerce happens? Of having the responsibility and authority to take action? Our core values include: Get Things Done, Satisfy & Empower Clients, Go Above & Beyond, Innovate & Inspire and Work Hard Together. With 140+ colleagues scattered across Paris, Munich, London and Boston, Mirakl has a start-up/international culture. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (20-million-dollar Series B round of funding in 2015) to seize the market opportunity. Does Mirakl sound like a place where you can thrive?

We are looking for a talented Business Analyst to join our Client Success team.

The first part of the job will comprise of a 'presales' element where the business analyst will be responsible for carrying out strategic studies for the biggest retailers, demonstrating the opportunity of launching a Marketplace to grow their online revenue. This will include visiting selected prospect companies on site, to deliver workshops, based on Marketplace best practice and knowledge.

With a deep understanding of the Marketplace Model, the business analyst will be able to rapidly grasp very different markets and company business models. He/she will collect and analyze the relevant market data/information, to help companies define their strategic positioning, financial model, and will set up both sharp Marketplace business cases and business plans.

The second part of the role will include forecasting the long-term GMV of our clients', together with providing indepth analysis (market research/benchmarks), for them, working in partnership with the client success team.

The business analyst will be responsible for presenting monthly GMV results from our clients, analysing gaps per team and ensuring that further action within the client success team is taken.

The Business Analyst will be able to interact with senior stakeholders both internal and external and provide them the most adapted recommendations. He/she should feel comfortable thriving in a fast-paced environment and working on different business challenges.


The ideal candidate will have:



Mirakl gives retailers and brands a fast path to increase customer value by launching an online marketplace. Marketplaces exceed customer expectations by providing broader selection, at better prices, with superior service. The Mirakl Marketplace Platform is a turn-key SaaS solution that automates the hard things: Seller onboarding, product data management, service quality control, and order distribution; on an API-based solution that’s modular and easy to integrate into any e-commerce platform. Over 140 customers operating marketplaces in 40 countries trust Mirakl’s proven expertise and technology including Urban Outfitters, J.Crew, Madewell, 1-800 Flowers, Hewlett Packard Electronics, Best Buy Canada and Walmart Mexico. For more information:

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