Strategic Account Manager

Paris, France · Client Services

Description

In a fast-paced and competitive landscape, companies worldwide now need to re-invent themselves. (This is where we come in!).

Mirakl is a fast-growing technology company, which provides a software solution for our customers to launch their own Marketplace and to drive an impactful digital transformation.

After a 20-million-dollar Series B round of funding in 2015, we now have a global presence with offices in Paris, London, Munich and Boston. We have grown tremedously, from 40 people one year ago to now over 100, but we still need YOU to be a part of our expansion!

Our customers are the leading retailers in France, such as Darty, Auchan, Go Sport, Galeries Lafayette, Conforama etc… with some of the largest companies worldwide, such as Walmart, Best Buy, HP etc.

Created 5 years ago, Mirakl has all the advantages of a start-up: flexibility in your work, still new markets to penetrate, strategic discussions with big prospects, and challenging projects.

Mirakl investors include prominent very successful VCs and entrepreneurs such as Laurel Bowden (83 North), Frederic Court (Felix Capital), Carsten Thoma (Hybris), Dave Strohm (Greylock Partners), Xavier Niel (Iliad) and Laurent Dassault (Dassault Group). Mirakl has been named by Forrester Research one of the “20 start-ups any retail ecommerce executive should know in 2016” as well a “2015 Cool Vendor” by Gartner Group. Mirakl has also won multiple awards including 2014 IBM Outstanding Smarter Commerce Solution and 2015 Retail System Awards.


Thanks to its great results and strong financial backing from international investment funds and successful entrepreneurs, Mirakl is geared towards success.


We are looking for an experienced and talented Strategic Account Manager to join our Client Success team.

The Client Success Team provides strategic business support to our clients who are influential multinational groups such as Carrefour, Best Buy, Galeries Lafayette, Le Groupe Auchan, and El Corte Ingles etc.


The Strategic Account Manager will be responsible for a part of this international portfolio and will be focused on driving success and growth.

He/She will create solid business relationship with senior stakeholders at our clients’ and advise them on the best solutions for growing their revenue.


He/She will be responsible for defining the relevant KPIs for his/her clients and monitor them. He/she will be responsible for analysing clients’ marketplace performance, carrying out business reviews and producing action plans with his/her clients’ to help them grow.


To set up relevant action plans, he/she will have to consider many growth levers:

>Optimize the seller and product strategy: seller profiles, seller selection, product priorities, etc.

> Improve the operational efficiency of the team

> Identify and introduce the right partners that can bring value to the Marketplace: Agregators, Databases, Logistic partners...

> Make sure the user experience is optimized on the site: Marketplace offers visibility, seller visibility, order process and checkout, etc.

> Integrate Marketplace products into Marketing campaigns of the clients’ site: newsletters, homepage, banners, etc.

> Share case studies/data/studies that can be useful to the client and to promote the Marketplace internally


He/She will also display leadership and sales qualities identifying his/her clients’ needs and selling the right services and level of support to them.


The Strategic Account Manager will possess an entrepreneur spirit and aim at contributing significantly to Mirakl’s growth.

Requirements

The ideal candidate:

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