Team Manager, Client Success

Paris, Île-de-France, France · Client Services expand job description ↓

Description

The most disruptive and dominant digital players - Amazon, Alibaba, AirBNB, Uber - have one thing in common: they are marketplaces. Whether you call it the Platform Revolution, the Ecosystem Model or Marketplace, the next generation of digital commerce is happening now and disrupting traditional models. Mirakl is leading this revolution.


Forrester Research have named us one of the “20 start-ups any retail ecommerce executive should know in 2016,” and Gartner has previously identified Mirakl as a “Cool Vendor,” and in 2017 added the Marketplace Operation Applications category as an "Innovation Trigger" to the Hype Cycle for Digital Commerce.” Wired also recognised us as one of Europe’s Hottest Start-ups, and to top it all off, you will be surrounded by experts in digital transformation, to craft innovative solutions by helping our customers power the next generation of Marketplaces.


We are a fast-growing, global, cloud technology company, and the leader in Marketplace Operations Applications. We enable the world’s leading B2C and B2B companies - Carrefour, Conrad, DelaMaison, El Corte Inglés, Darty, HP and 140 more - to Offer More, Learn More and Sell More. Mirakl helps retailers, distributors, manufacturers & brands to transform their digital commerce strategy to encompass the marketplace business model.

YOUR IMPACT

Are you interested in transforming traditional business models’ upside down? Are you looking for the challenge of building something new? Of transforming the way digital commerce happens? Of having the responsibility and authority to take action? Our core values include: Get Things Done, Satisfy & Empower Clients, Go Above & Beyond, Innovate & Inspire and Work Hard Together. With 140+ colleagues scattered across Paris, Munich, London and Boston, Mirakl has a start-up/international culture. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (20-million-dollar Series B round of funding in 2015) to seize the market opportunity. Does Mirakl sound like a place where you can thrive?


We are looking for an experienced and talented Team Manager to join our Client Success team and manage our large accounts. The Client Success team provides strategic business support to our clients that are influential multinational groups such as Carrefour, Best Buy, Galeries Lafayette, Le Groupe Auchan, El Corte Ingles.


The Client Success Consultants' help our clients at every stage of the marketplace journey, from the project/implementation phase until the client is live, and up and running.

Their main objectives are to share marketplace best-practices, ensure the best adoption of the model, advice on the strategy to adopt, help on building marketplace processes, tools and set up action plans to grow their Marketplace GMV once live.

With a growing number of clients and the importance for Mirakl to grow at scale, we have created segments to better address our different clients: large, medium and small accounts.


Requirements

The Team Manager will play a critical role among the Client Success team managing Mirakl’s large accounts. His/her main missions will be to:

  • Define the main KPIs and set up the right approach and processes to address this segment effectively.
  • Manage a team of Client Success Consultants, help them build customized action plans to maximize our clients’ success and support them on challenging projects and clients
  • Build strong relationships with Senior Stakeholders at our clients and be identified as a key strategic advisor
  • Be a “doer” and own a portfolio of key accounts

He/She will display great leadership skills, possess an entrepreneur spirit and aim at contributing significantly to Mirakl’s growth.


The ideal candidate:

Graduated a Master’s Degree in Business, Marketing or Finance

Has 7+ years of experience, ideally in E-commerce (ideally in a Marketplace), OR Management Consulting

Has a prior experience in managing large teams

Has strong communication and presentation skills

Is a highly business-driven individual with strong analytical thinking who thrives in fast-paced dynamic environments

Speaks English fluently – any additional language will be a great asset in a context of international expansion!


ABOUT MIRAKL

Mirakl gives retailers and brands a fast path to increase customer value by launching an online marketplace. Marketplaces exceed customer expectations by providing broader selection, at better prices, with superior service. The Mirakl Marketplace Platform is a turn-key SaaS solution that automates the hard things: Seller onboarding, product data management, service quality control, and order distribution; on an API-based solution that’s modular and easy to integrate into any e-commerce platform. Over 140 customers operating marketplaces in 40 countries trust Mirakl’s proven expertise and technology including Urban Outfitters, Galeries Lafayette, Game, Swarovski, Toys"R"Us, Hewlett Packard Electronics, Best Buy Canada and Walmart Mexico. For more information: www.mirakl.com


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