Sales Operations and CRM Project Manager

Paris, Île-de-France, France · Marketing

Description

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

- The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations

- A global company, headquartered in Paris, with 200+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo

- A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M

- Enabling over 200 of the world’s leading B2B and B2C companies including Walmart, Conrad, Urban Outfitters, Siemens, and HPE to offer more, learn more, and sell more

- True to our core values: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the past two years and will continue to bring onboard the best and brightest in 2019 and beyond. By 2020, Gartner predicts that over 50% of all online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Sales Operations and CRM Project Manager.


The role owns tools and systems roadmap and execution, with a specific focus on SalesForce; is designing development strategy with a strong exposure to top management. The Sales Operations and CRM Project manager is business driven, is a key pillar of our Sales team, and a key enabler of our Sales Operations.


Responsibilities


Strategy :

- Work with Sales Management to define the required technical framework to support Sales Operations

- Own sales tools development roadmap

- Be the primary point of contact for internal and external clients/vendors


Sales Force :

- Customize applications to fit with business needs (system architecture, flows, alerts...)

- Build & maintain rules/flows

- Foresee & scope developments needs

- Design and implement processes to ensure the right use of tools


Day to day Operations :

- Monitor tools adoption and report to team leaders

- Monitor deployment of new features

- Onboard new users

- Provide daily support to all users

- Maintain tech & spec. Documentation

- Detecting, fixing issues


Reporting :

- Build template reports for each team

- Maintain and update reports to fit with business need


Requirements

The ideal candidate will have :

Master Degree in Business or Engineering school

4+ years of experience.

Significant Salesforce expertise.

Advanced knowledge in Sales Force reporting.

Experience in building / deploying a product roadmap.

Experience in marketing automation tools (eg.Hubspot) is desired

Strong analytical skills

Highly structured and well organized person

Fluent English

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